TERMS AND CONDITIONS: GENERAL

Delivery

We deliver products in Australia only. Please email us on info@cablestore.com.au to enquire about a special volume order.

All parcels are despatched from Sydney, Australia.

We endeavour to despatch orders within two business days. Shipping times are estimated at between 2-7 working days within Australia. Follow the link to Australia Post’s next day delivery zones. As Australia Post don’t deliver on public holidays and weekends, you can expect your order on the next business day.

Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods etc. No compensation will be paid in the event of delivery deadlines being exceeded.

Tracking

Goods delivered will be sent via eParcel by Australia Post. You will receive an email to confirm your goods have been despatched and parcel tracking information so you can check your parcels whereabouts. To check the progress of your order, go to eParcel tracking website.

Prices

All prices on the cablestore.com.au website are inclusive of GST and are in Australian dollars (AUD). We reserve the right to change prices without notice.

Refunds

You are entitled to a refund if the item you bought is:

  • not of acceptable quality
  • does not match the description
  • does not match the sample or demonstration model shown to you

You are not automatically entitled to a refund if you simply change your mind or you later discover that you picked the wrong colour or the item doesn’t fit.

If the item you bought is faulty, please visit our Consumer Guarantee page.

Please keep your proof of purchase– e.g. your receipt.

Please email info@cablestore.com.au for a refund enquiry.

Cancellations

You must contact us immediately if you wish to cancel your order. If your order has not been despatched we shall gladly cancel and refund your order.

If your order has been despatched you will be responsible for expense of its return, and all items must be returned in the same condition as when they were sent, in the original packaging, labels intact and the item unused and unworn. Upon receipt of the returned items, we shall refund your order. We reserve the right to refuse items which are not returned in a good condition and we will not refund any item that has been damaged, worn, washed or had the labels removed.

Change Submitted Orders

If you need to change an order you have already placed, please contact us at info@cablestore.com.au as soon as possible. We will always do our best to accommodate your needs.

Loss or damage in transit

cablestore.com.au use reliable mailing services, however mishaps do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly by email at info@cablestore.com.au or phone 1300 656 765 so we can discuss the issue.

cablestore.com.au will not be held accountable for items that are damaged or lost during transit and no refunds or credit notes will be provided for items which are lost or damaged in transit.

Faulty goods

See Consumer Guarantee.

Liability

All goods are sent with the greatest care. cablestore.com.au is not liable for any damage that is caused during the delivery process. Any claims must be followed up through the relevant carrier and we will be happy to assist you in the unlikely event

Further Information

cablestore.com.au
PO Box 18 Dee Why NSW 2099
1300 656 765
(02) 9981 1875
 info@cablestore.com.au

Contact us

Our Customer Service team will answer your enquiry as soon as they can.