CONSUMER GUARANTEE AND MANUFACTURER’S WARRANTY

Consumer Guarantee

All cablestore.com.au products sold by cablestore.com.au are covered by Consumer Guarantees under the Competition and Consumer Act 2010. These guarantees are as follows:

  1. Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer
  2. A supplier guarantees that goods will be reasonably fit for any purpose the consumer or supplier specified
  3. Suppliers and manufacturers guarantee that their description of goods (for example, in a catalogue or television commercial) is accurate
  4. A supplier guarantees that goods will match any sample or demonstration model and any description provided
  5. Suppliers and manufacturers guarantee that the goods will satisfy any extra promises made about them (express warranties)
  6. A supplier guarantees they have the right to sell the goods (clear title), unless they alerted the consumer before the sale that they had ‘limited title’
  7. A supplier guarantees that no one will try to repossess or take back goods, or prevent the consumer using the goods, except in certain circumstances
  8. A supplier guarantees that goods are free of any hidden securities or charges and will remain so, except in certain circumstances
  9. Manufacturers or importers guarantee they will take reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase

cablestore.com.au goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturer’s Warranty

cablestore.com.au offers an additional warranty on Hosa, Zaolla and Goby Lab products. Please note that this is in addition to the Consumer Guarantee.

HOSA TECH OFFERS LIMITED LIFETIME MANUFACTURER’S WARRANTY

All Hosa cables and adaptors purchased in Australia are warranted by Hosa Technology, Inc. to be free of defects in material and workmanship for the lifetime of the original purchaser. All other Hosa products, including but not limited to headphones, hard-wired stage boxes, patch bays, footswitches, equipment racks, microphone stands, console lamps, and electronic components, are warranted to be free of defects in material and workmanship for one year from date of purchase. In the event of such defects, Hosa will repair or, at our option, replace the warranted product if delivered to cablestore.com.au, prepaid, together with the sales receipt or other dated proof of purchase. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use the product in accordance with the instructions. HOSA TECHNOLOGY, INC. AND cablestore.com.au SHALL NOT BE LIABLE FOR DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, INTERRUPTED OPERATION OR COMMERCIAL LOSS, OR ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

GOBY LABS, INC. OFFERS 5 YEAR MANUFACTURER’S WARRANTY

All Goby stands and accessories purchased in Australia are warranted by Goby Labs, Inc. to be free of defects in material and workmanship for the lifetime of the original purchaser. All other Goby products, including but not limited to Goby chemical products, are warranted to be free of defects in material and workmanship as covered by the Consumer Guarantee in Australia. In the event of such defects, Goby will repair or, at our option, replace the warranted product if delivered to cablestore.com.au, prepaid, together with the sales receipt or other dated proof of purchase. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use the product in accordance with the instructions. GOBY LABS, INC. AND cablestore.com.au SHALL NOT BE LIABLE FOR DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, INTERRUPTED OPERATION OR COMMERCIAL LOSS, OR ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

Making a Claim

Any claim made under this consumer guarantee must be made by contacting us, either by email to info@cablestore.com.au, fax to 02 9981 1875 or post to cablestore.com.au (Roland Corporation Australia Pty Ltd ACN 001 359 002) at 38 Campbell Ave, Dee Why NSW 2099, within the applicable consumer guarantee period from the date of purchase from one of our authorised dealers, and providing us with details of the alleged defect and evidence of purchase from one of our authorised dealers. We will provide you with details of the nearest cablestore.com.au authorised service agent.

When making a claim under this consumer guarantee you are required (at your expense) to return the Goods to that cablestore.com.au authorised service agent and to collect it. When the Goods are delivered to that cablestore.com.au authorised service agent you are required to provide us with proof of purchase which details the purchase date. Upon delivery to the cablestore.com.au authorised service agent, we will organise for the Goods to be assessed to determine (at our discretion) if the alleged defect is covered by this consumer guarantee. The cablestore.com.au authorised service agent will advise you by telephone, email or in writing whether the alleged defect is covered by this consumer guarantee. Any and all defects covered by this consumer guarantee will be scheduled for repair or replacement (at our option) and undertaken within a reasonable period of time, depending upon the availability of replacement parts, components and appropriate persons to undertake the work.

Additional Information
  1. What products and services are guaranteed?
  2. Consumer guarantees on products and services
  3. Who to claim a remedy from
  4. Exceptions to guarantees
  5. How to Make a Consumer Complaint
  6. More information

Full details of your consumer rights may be found at www.consumerlaw.gov.au

Australian Consumer Law has issued a booklet called ‘Consumer Guarantees – A guide for businesses and legal practitioners’ and you can download it here.

Further Information on Consumer Guarantee

Att: Warranty Officer
cablestore.com.au
PO Box 18 Dee Why NSW 2099
1300 656 765
(02) 9981 1875
 info@cablestore.com.au

Contact us

Our Customer Service team will answer your enquiry as soon as they can.